Warranty and Complaints
We care about our products and do our best to deliver them to you in top condition. Nevertheless, it can happen that an order becomes defective during transport or that something else happens that allows you to claim under warranty. From a legal point of view, you are obliged to report this to us within two months after discovery of the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing firstname.lastname@example.org. From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.